How to Handle Insubordination

We were talking with a small business owner that was struggling with an insubordinate employee. The insubordination wasn’t due to a refusal to do assigned work or to be present at work. In fact, the work that this employee did produce was of the highest quality. The insubordination was in publicly showing frustration with their manager. To complicate the situation the employee was the assistant to the General Manager (GM).